Privacy Policy

Last Updated: June 8, 2026

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. We are committed to safeguarding your privacy and handling your data in accordance with UK data protection laws.

2. Information We Collect

2.1 Information You Provide

When you submit an enquiry form, we collect:

• Your name
• Email address
• Selected service or programme
• Any additional notes or messages you provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website
• Device information

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries about our programmes
• Process bookings and provide our services
• Communicate with you about your stay or consultation
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on:

• Your consent when you submit forms
• Contractual necessity to provide services you've requested
• Legitimate interests in operating and improving our business
• Legal obligations we must fulfill

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data only in these circumstances:

• With service providers who assist in operating our business (email hosting, website hosting)
• When required by law or to protect our legal rights
• With your explicit consent

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Enquiry data: 2 years from last contact
• Booking and service data: 7 years for accounting and legal purposes
• Website analytics: 26 months

7. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)

8. Cookies

Our website uses cookies to improve functionality and user experience. See our Cookies Policy for detailed information about the cookies we use and how to manage them.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

12. International Data Transfers

Your data is primarily stored and processed within the United Kingdom. If we transfer data internationally, we ensure adequate safeguards are in place.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact us at:

Email: [email protected]
Address: Meadow House, Lower Slaughter, Cheltenham, Gloucestershire, GL54 2HY, United Kingdom